WorldHost is a world class service programme aimed at improving the overall customer service experience which has been adapted by People 1st to support businesses in raising the standard of customer services in the UK.
Commenting on the programme Damian Morelli from Morelli’s Ice Cream said “We are a well-recognised brand for ice cream in Portstewart and we wanted to equip our business and staff with the opportunity to gain a competitive edge and compete at a world class customer service level. Working with NRC WorldHost staff who understood the needs of the business, was crucial to its success. The course content is extremely relevant to the business and we have had a very positive reaction from all the team who completed the course.”
The training programme is 90% funded by the Department of Employment and Learning (DEL) and is open to employees with the Retail, Tourism, Hospitality, Travel or Passenger Transport Sectors, private companies of less than 250 employees or those that have direct engagement with visitors.
Sammy Gamble Operations Manager Skills Delivery Branch from DEL added that “The skills of Northern Ireland’s workforce are vital in increasing competitiveness, within the hospitality industry. It is clear that all employers who have participated in this programme have embraced a desire to improve the skill-base of their staff. It is encouraging to learn, how the WorldHost programme continues to benefit organisations who have undertaken the training.”
For further information on the WorldHost programme please contact NRC on telephone 028 256 36258 or Email Business Development Officer allastar.mcgarry@nrc.ac.uk
