Hospitality and Tourism Team Member - Traineeship Level 2

Essentials

Duration: 2 Years Full-time
Start date: 4th September 2023
End date: 6th June 2025

Course fee: FREE (See eligibility criteria)

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Course Content

The objectives of the OCN NI L2 Diploma in the Principle and Practices of the Hospitality and Tourism Team Member will enable learners to gain skills and knowledge relation to the following:-

• Concierge, guest services and Front desk operations
• Tourist information
• Food and beverage services including barista and wine service
• Basic food preparation and food safety
• Accommodation and housekeeping services
• Customer services and processing payments
• Health and safety
• Teamwork and communication

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Special Features

This exciting new course has been designed by Hospitality and Tourism employers to allow learners to sample across a wide range of roles in the sector.  It has a strong emphasis on the ‘soft skill’ development needed in to embark on a number of careers in a range of establishments for example bars, restaurants, cafes, conference centres, banqueting venues, hotels, tourist information centres and visitor attractions.   Learners will not only develop practical skills enabling them to access the workplace immediately, but the course will also help them make informed decisions about their future career choices.  This is an excellent programme where you will gain many sought after skills and confidence while working in a busy environment.

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Assessment Methods

This course is assessed at the end of the programme by a practical observation, multiple choice test and a professional discussion, The qualification will be a graded overall as Pass/Merit/Distinction.

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Course Update

Please note that due to ongoing major campus construction projects courses at Ballymena, Coleraine and Ballymoney may be relocated to alternative suitable locations as required.

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You must be at least 16 years old and have an interest in the hospitality and tourism sector. A minimum of a Level 1 qualification defined as 4 GCSEs at grades D-G including Maths and English grade E or equivalent.; If you do not meet the entry requirement you may be able to join the Traineeship programme on an introductory phase.  Full details will be provided at the information session.

See our Traineeship page for more information on enhanced entry criteria and the introductory phase.

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This Diploma will allow learners to progress to a range of programmes for example Travel and Tourism, Food and Beverage Service or an apprenticeship in a similar work related area.

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